Refund & Return Policy
Last updated: 31 March 2026
Our promise: We believe in full transparency. Sample deposits are 100% refundable. Custom orders are non-refundable once production begins. Clearance stock is sold as-is.
1. Fabric Sample Deposits — 100% Refundable
- Sample deposits (Rs.500, Rs.1000, Rs.1500 or Rs.2000) are fully refundable
- Return your samples in good condition within 7 days of delivery
- Refund is processed within 48 hours of receiving returned samples
- Refund is made to the same UPI/bank account used for payment
- Damaged or unreturned samples may result in partial or no refund
2. Custom Made-to-Measure Orders
- Custom curtain and blind orders are non-refundable once the fabric has been cut
- We encourage you to verify all measurements and fabric selections before confirming
- If there is a manufacturing defect or error on our part, we will rectify or replace at no cost
- Colour variation of up to 5% from sample swatches is considered acceptable due to lighting differences
3. Clearance Stock
- All clearance stock sales are final — no returns or exchanges
- Products are sold as-is and are clearly described on the website
- In case of a genuine manufacturing defect, please contact us within 48 hours of delivery with photos
4. Installation Issues
- If curtains or blinds are installed incorrectly due to our team's error, we will rectify at no cost
- Please inspect the installation before our team leaves and raise any concerns immediately
5. How to Request a Refund
Contact us through any of the following:
- WhatsApp (Orders & Enquiries): +91 91485 80505
- Direct Call (Complaints & Escalations): +91 97415 95042 (Bhaskar)
- Email: [email protected]
Please include:
- Your order reference number
- Reason for return or refund request
- Photos if applicable
We aim to resolve all refund requests within 2 working days.
6. Contact Us
WhatsApp: +91 91485 80505
Email: [email protected]
Address: Decor Drapes by UBH, 56, 2nd C Cross, Doraisanapura Industrial Estate, Bangalore, Karnataka 560076